IDAEXPO+ education Session
Building Customer Relationships Through Repairs
This program will review the ethics of door and gate service, and how transparency in repairs can help you build lasting relationships with clients. Most customers need education and general training on their door and gate systems, and it is the responsibility of the technician to educate them. Matt will take you through demonstrated techniques to use your technical knowledge to educate your customers, build trust, create new business and encourage referrals.
Matt Faupel
Canadian Doormaster
Matt Faupel is a Certified Master Technician through the IDEA. Starting is career in doors at just 18 years old, Matt has spent the last 25 years working with all types of equipment, including Rolling, Sectional, Fire, Gates, Docks, Automatic Pedestrian Doors, Mega Doors, Hangars, Automated access control, High Speed, Welding and Custom Fabrication. In 2019, Matt founded the DoorGuy Mafia, an online community committed to uplifting and educating the door community and showcasing the work of technicians all over the world on Facebook and Instagram. In late 2024, Matt’s dream of owning his own business was actualized when he took over Canadian Doormaster, in Burnaby British Columbia with his 2 partners. When Matt is not on the tools, in the office, or educating the door community, he enjoys spending time with his family, hiking huge mountains, taking photos of nature, and cooking.