Garage door repair and installation scams have been affecting customers and businesses alike. Across the U.S. people are being over charged for less than satisfactory work while legitimate businesses are losing customers over work they didn’t do. Here is how to avoid bad business and find a reputable company the next time you’re looking for a garage door repair or installation:
- Research in advance: Have an idea of what work you will likely need done and what costs are often associated with this work.
- Shop around: Reach out to multiple garage door repair and installation companies to get a quote for the work you need done. Reputable companies will never make you feel pressured to move forward with them.
- Check you are calling who you think you are calling: Recent garage door repair scammers will pose as a reputable company with Google or other on-line ads using a call center phone number. Make sure the number you are calling is correctly associated with the company you are trying to reach by Googling or looking up the company you intend to contact.
- Look for consistency: Check all addresses, phone numbers and company logos (or branding) is consistent. All information that is in an ad should be the same information and logo when you Google the company.
- Know who is coming to your door: Most reputable companies use a text message system that shares who is coming to your door and when.
No matter what household project you are working on, it’s important to prepare yourself ahead of time to avoid bad business. Reputable service providers will always understand a customer prospecting multiple quotes, will never pressure you to move forward with them, and will always provide options.
To ensure you are finding a reputable garage door repair or installation company, make sure to use IDA’s Find a Qualified Professional.