Consumer Resources
Homeowners garage door guide
How to Inspect Your Garage Door and Opener: Look, Listen, Learn, and Remember
Look: Look at the garage door, springs, cables, and rollers for wear and tear.
Listen: Listen for grinding or scraping sounds.
Learn: Keep the garage door opener and remote control out of reach of children and out of sight to deter theft. Keep fingers and hands away from door sections and moving doors.
Remember: If you find any concerns regarding your garage door, contact a trained garage door professional.
Finding a Pro (aka "Dealer")
If your garage door is damaged or you are investing in a new one, it’s important to find a qualified garage door professional. Professional garage door installers (or “Dealers”) provide customers assurance with superior service, knowledge, and quality of work. Click the button above to find a professional in your area.
Looking for Certified Professionals and Accredited Companies
Certified door professionals must pass a series of exams on technical and management topics related to the door industry. Company accrediation assures consumers they have trained installers and are a trusted reputable company
Customer Scam Reporting Form
Have you been scammed by an individual pretending to be a part of a reputable garage door repair and installation company, then performing overpriced, unsatisfactory work? Report it here to help reputable companies combat the scams affecting the garage door repair and installation industry.
Thank you for taking the time to report your experience. To avoid scams in the future, visit our consumer resources page website along with our Find a Qualified Professional page.
Avoiding Non-Reputable Door Installers and Companies
There are scams and “Bad Bobs” out there trying to take your money. Make sure you aren’t a victim by choosing a certified and accredited garage door professional.
When looking for a garage door installer, we recommend:
- Make sure you are looking at a reliable company and brand. If there isn’t consistent contact information, addresses, and branding throughout your search – it may not be a qualified dealer.
- Don’t be fooled by a low quote. Garage door dealers want to provide the best work for the best price, but if the quote seems too good to be true – it likely is. Check with multiple installers for a price quote and keep in mind scammers often use a low bid to get in the door, then raise the cost astronomically once the work is contracted.
- Know who to expect. Reputable garage door installers want customers to know who is coming to their home. This is assurance, AND safety. Scammers don’t have a way to verify who they are and what “company” they are from. When setting up an inspection, make sure you know who is coming and their branding is appropriate. Make sure the person at your door can provide a company branded business card, and is wearing gear that matches who you called.
News
May 6, 2024 Home Living Handbook Too Good to Be True? The Most Common Garage Door Scams
May 24, 2024 Home Living Handbook 10+ Best Practices and Safety Tips For Your Garage Door
July 16,2024 Waterloo Record Waterloo business says impostors have duped their clients (therecord.com)
August 7, 2024 ABC7 San Francisco Is your garage door dangerous? Here are some easy ways to check – ABC7 San Francisco (abc7news.com)
September 2, 2024 News Herald Better Business Bureau issues scam warning involving garage door repairs (news-herald.com)
September 23, 2024 NBC Connecticut ‘I was overcharged’: Burlington consumer warns of shady garage repair work – NBC Connecticut
February 13, 2025 TMJ4 Milwaukee Fake garage repair company leaves Muskego couple with $2,000 bill
Did you know...
The garage door is thte largest moving appliance in a home; and yet, most folks don’t realize there are simple steps you can take to maintain your garage door. A garage door is the largest moving appliance in a home; and yet, most folks don’t realize there are some simple steps they can take to maintain their garage door.
Check out a few of our videos below:
- Garage Door System 101 explains the different parts of the garage door (i.e. cables, sensors, rollers, etc.) and how each part functions within the system.
- Monthly Garage Door Inspections describes the various inspections homeowners can do – like the door balance test and visual inspection.
- Garage Door Opener Inspections provides you with step-by-step guidance on how to perform the reversal and force setting tests, which help determine whether or not the garage door safety features for the opener are working properly.
- Garage Door Safety Tips presents the ‘D.O.O.R.’ safety learning tool, teaching young children the dos and don’ts of garage doors.