|8 a.m. – 9:30 a.m.
Presented by DASMA and an All-Star Cast
Mock Trial: Door Dealer on Trial for Door Accident
You get to be part of the jury as industry members play the roles of judge, the plaintiff and defense attorneys, the accused, and the injured in this realistic mock trial. The case is an entrapment accident involving a door with an operator. The eye-opening presentation from DASMA will show you what happens in the courtroom when a plaintiff attempts to collect damages as a result of an accident, alleging that a product was improperly installed and did not meet safety standards.
Ralph Olita, Genie Company
Commercial Operators – Safety First!
Join Mr. Olita for an in-depth discussion on mechanical and electronic commercial operators; what they are, how they work, wiring and troubleshooting.
Mark McManus, Door Boy
Using Photos to Improve Customer Service
A discussion on how before and after photos of jobs can be an important tool for your office personnel and technicians alike.
Dick Lano, JVS Garage Door Co. and
David Mount, Mount Garage Doors
Cables, Drums and Springs
A technician’s view to cables, drums and springs from basic knowledge to ‘in the field’ best practices.
10 a.m. – 11:30 a.m.
High-performing teams think, feel and act differently - the challenge is to create an environment of perpetual personal and professional growth and, as time goes on, continually reinvent the conditions that enable this. In response to this challenge, James Kerr has developed an evidence-based methodology that creates the conditions needed in teams for extraordinary performance. His process is inclusive, helping leaders and teams to co-create their own high-performance environment through a menu of engaging, empowering and sometimes provocative interventions that cut through to a deepened sense of belonging and commitment.
1 p.m. - 2 p.m.
Josef Roberts, E Squared
Industry Insights: Session 3 – Analyzing Balance Sheets
Do you know how to properly read and assess a healthy a Balance Sheet. During this session, we will discuss how your income statement and balance sheet are connected. Learn also about the importance of working capital and how to calculate it. Finally, we will look at key ratios and measurements on the balance sheet that can be used to improve your cash flow and understand your financial position.
Joe Hetzel, DASMA
Straight From the Source….DASMA Technical Data Sheets
For many years, DASMA has made available helpful industry documents called Technical Data Sheets free for public access. Joe Hetzel, DASMA Technical Director, will quickly overview the over 100 available along with describing their overall purpose and intent.
Randy Oliver, Hollywood-Crawford Door Co., and Andy Stergiou, IDAssurance
How to Save Money on your Rising Auto Insurance Rates
Distracted driving, skyrocketing vehicle repair costs, and ambulance chasing attorneys on every billboard & TV channel are just a few reasons why auto insurance premiums continue to escalate and in turn erode your bottom line. What can you do about it? Join Andy Stergiou, IDAssurance Program Director, and Randy Oliver, past IDA president, as they lead in an interactive and informative discussion on what you can do to help control your auto insurance premiums and improve your fleet safety.
Mark Bouchard, BEA, Inc.
The Future is Now: Utilizing Technology to your Advantage
You just installed a new high-speed door, or maybe the facility manager wants to reduce safety hazards. Choosing the right device for door activation or warehouse automation requires an understanding of the technologies available. Between motion, presence, and radio controls, this crucial step can increase production and reduce unwanted detections. Participate in our presentation to gain more confidence and know-how at the job-site.
2:30 p.m. – 4 p.m.
Who Needs Legs When You Have Wings?
Motivating presentations must be accompanied by solutions that change and inspire lives. Today more than ever, people are looking not simply for entertainment, but for direction and solid answers. Chad Hymas has spent the last seventeen years developing solutions that transformed his life. His stories are moving, his courage unprecedented, and his insights profound. His accomplishments provide a powerful litmus test to the validity of these dynamic principles! In this presentation, Chad will teach your group to:
- Conquer the emotional paralysis that robs vision and momentum
- Turn obstacles into incredible opportunities
- Harness the power of change and rise above to progress
- Tap into unseen personal power and inner strength to accomplish seemingly impossible dreams
4:30 p.m. – 5:30 p.m.
Josef Roberts, E Squared
Industry Insights: Session 4 – Analyzing Cash Flow
Do you know how to properly read and assess a healthy Cash Flow Statement? Your Cash Flow Statement is different than your bank balance. It is important to know that accurate reporting of your income statement and balance sheet will lead to accurate reporting of your cash flow. We will take time to review key numbers on your statement of cash flow that will indicate solid cash management and ensure that you are generating the cash you need to sustain the business.
Tony Badalamenti, Genie Company
Customer Service – Who is Really Responsible?
Join Tony as he defines customer service and helps you realize who is really responsible.
What do customer really expect? How can you improve the perception required in today’s market? And most importantly, Tony will help you learn how to WOW the prospects and your current customers.
John Bockert, Firelands Hardware, Inc.
Hollow Metal Doors & Frames
Learn how to measure an opening and quote a job for a profitable extension of your business. Simple Do’s and “Don’ts to grow your business. Fire Rated requirements.
Kevin Pettiette, Smokey’s Garage Door and IDA President
Residential Troubleshooting and Problem Solving
Join Kevin Pettiette and learn important residential troubleshooting and problem-solving techniques. Tips that can really help you satisfy your customers!