To download the IDA Code of Business Conduct as a PDF, click here.
The IDA Code of Conduct is an excellent tool for IDA members to use to demonstrate their commitment to quality, excellence and customer service. When dealing with homeowners, commercial builders, plant managers, architects and other stakeholders, IDA members should emphasize their commitment to the IDA Code of Business Conduct.
Only IDA members have the right to claim compliance with this important Code. It sets them apart from those who are not part of the International Door Association.
Code of Business Conduct
The guidelines by which Installing/Servicing Dealer members of the International Door Association are guided in relationship with their customers are:
1. Customer Satisfaction
Customer satisfaction should be of utmost importance to IDA members. IDA members should establish customer satisfaction as a top priority, and strive to resolve all complaints in an appropriate manner.
2. Truth in Selling
IDA members should not engage in misleading selling techniques and practices.
3. Responsible Conduct
IDA members should not engage in conduct or business practices likely to discredit the door and access systems industry.
4. Truth in Advertising
Advertising, company and product literature, letters, sales presentations and other communications should be truthful and should not make claims which are misleading, inaccurate, or otherwise misrepresent the company, product, services, pricing or warranties.
5. Safety Compliance
IDA members shall provide a safe working environment for employees and shall comply with applicable safety regulations. In addition, IDA members shall provide information to customers regarding safety features of products and safety precautions to be taken in the safe operation and proper maintenance of a door system.
6. Contracts and Product Services
All proposals and contracts for products and services shall comply with applicable contract law regulations.
7. Sealed Bid Procedures
When the sealed bid process is utilized, IDA members should not seek to obtain price information concerning a competitor’s bid or proposal before all bids are opened.
8. Regulatory Compliance
Product installation, service, and inspection services shall comply with all applicable building codes, ordinances, regulations and laws. Products shall be installed in accordance with the specific installation instructions provided by the product manufacturer and applicable product listings.